Massage Therapy Policies at Bradbury Wellness Co.

Welcome to Bradbury Wellness Co. To ensure a clear understanding between clients and therapists, we have outlined our massage therapy policies and procedures below.

Appointment Scheduling

Massage therapy sessions are available by appointment only, Monday through Saturday, from 8:00 AM to 8:00 PM, and Saturday from 8:00 AM till 12 Noon. To secure preferred times, we recommend booking a regular series of appointments.

Punctuality

Please arrive about 5 minutes early for your appointment. If you arrive 5–10 minutes late, I'll make the best use of the remaining time. Arriving 15 minutes or more late without prior notification will be considered a no-show. I will attempt to contact you, but if you are unreachable, your appointment slot may be released. If I am delayed, clients will receive their full session time.

Health and Sickness Policy

To protect the health of me and my clients, please reschedule your appointment if you are unwell, particularly with contagious conditions such as influenza, fever, coughs, colds or Covid. Your cooperation helps maintain a safe environment.

Sanitation and Hygiene

Bradbury Wellness Co maintains strict hygiene standards. All equipment and linens are thoroughly sanitised between sessions. I wash my hands and forearms with hot soapy water before and after each session, covering any breaks in the skin. Please arrive clean and inform me of any skin issues, which will be avoided during the session.

Scope of Practice

Massage therapy at Bradbury Wellness Co promotes wellness, reduces muscle tension, and supports bodily balance. It is not a medical treatment and cannot diagnose or treat specific conditions without written physician approval. If a concern arises during a session, we may recommend consulting your healthcare provider. For optimal benefits, we recommend regular massages every 1–4 weeks. Occasional sessions provide temporary relief, but consistent appointments yield cumulative results.

Respecting Client Boundaries

Your comfort is our priority. Please communicate preferences regarding:

  • Areas to avoid during the massage

  • Choice of oils, creams

  • Any other factors to enhance your experience

To ensure professionalism and respect:

  • Clients may wear as much clothing as desired for comfort.

  • Only the area being massaged will be undraped.

  • Breasts and genital areas will not be massaged, and permission will be sought before working near sensitive areas.

  • Inappropriate behaviour or requests will not be tolerated, may be reported, and will prevent future bookings.

  • Clients under 18 require a parent or guardian present in the therapy room unless written consent is provided.

  • The therapy room door remains unlocked, and clients may end the session at any time.

Confidentiality

Conversations between clients and therapists are confidential, except where required by law or for medical purposes. Clients may choose whether to engage in conversation during the session.

Medical Conditions

Clients are responsible for informing me of any current medical treatments or changes in health. Written permission from a doctor or other healthcare provider may be required to continue massage therapy.

Informed Consent

Each session begins with a discussion of the treatment plan to ensure alignment with your needs.

Thank you for choosing Bradbury Wellness Co.

We look forward to supporting your wellness journey.